Cancelation & No Show Policy

Beginning January 1, 2021 these policies take effect.
Every appointment is reserved just for you! As a courtesy to Salon Surreal, our staff, and waiting clients, we request a 24-hour advance cancelation notice. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.

  • A credit card number is required to reserve an appointment, but will not be charged unless the appointment is canceled within 24 hours of scheduled service.
  • The first cancelation with less than 24 hours notice, no worries . . . things happen. It’s on us! Any cancelation after that follows the No-Show policy below:
  • 1st No Show, we are sad you missed your appointment. Since your stylist is unable to fill that spot we will charge you 50% of the services.
  • 2nd No Show, we miss you! And our stylists have been waiting, 100% of the services will be due.
  • 3rd No Show, we miss you still! However, we will be unable to reschedule you with any of our stylists, and 100% of the services will be due.

Appointments made within 24 hours are still applicable to our No Show policy and will incur a 50% charge for services booked if canceled.

If you are more than 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No Show” and your card will be charged accordingly for services scheduled.

All major credit cards accepted. A credit card is required to reserve an appointment, but will not be charged unless the appointment is canceled within 24 hours of scheduled services. Checks are not accepted. 50% deposit required at booking for appointments over $300.00.

These policies apply to Salon Surreal staff only. Independent Contractors within Salon Surreal may have their own policies. Please consult with the front desk or your stylist to confirm the policy.

COVID-19 Safety Protocols

When you’re here, you should know that:

  • When you arrive for your appointment please call: 602.870.9190 and stay in your car until directed to come into the salon.
  • Masks worn around the ear are required for staff and guests. If you are not willing or able to comply at this time, then we kindly ask that you reschedule to a later date.
  • We are limiting the number of people in the salon at all times. Please, clients only at this time.
  • We are cleaning and sterilizing our tools after each client.
  • We disinfect our stations and rooms after every service and treatment using a cleaner and disinfectant.
  • We store our implements, once cleaned, in Barbicide.
  • Our service providers will be washing their hands before and after every single client, using hand-washing protocol as set out by the CDC.
  • We disinfect our reception desk after every transaction and all door handles and high touch areas each hour throughout the day.
  • We request contactless transactions where possible.
  • Temperatures checks are performed on each staff as they walk through the door to ensure your safety.
  • Hand sanitizer is located around the salon for use by stylists and clients alike. The nozzles cleaned and disinfected hourly.
  • A credit card is required to schedule an appointment. This allows less contact with our front desk. Your card will not not be charged unless you cancel within 24 hours or no show your appointment.
  • We ask that you wash or sanitize your hands upon arrival to the salon.
  • In our spa, if you are receiving a treatment that requires you to take your mask off, you may do so in the treatment room only. You will be required to replace the mask before exiting the room. We recommend bringing a spare mask for after your treatment.
  • If you have a cold, a sniffle, a cough, fever or are feeling unwell, firstly, we are sorry to hear it! And secondly, we would ask that you kindly reschedule your appointment to when you are feeling well.

The health and welfare of every single person that comes through our doors is paramount to us. We are so delighted that we will get to see your shining faces again very soon. Please do not hesitate to reach out if you have any questions. We appreciate your understanding and willingness to be patient during this time. And most of all, thank you!

Product Exchange Policy

We understand that sometimes we purchase a product that doesn’t work for us, and that is fine. If you bring it back within 30 days of purchase we can exchange it for another product. If you are not sure which to get, then we are happen to apply the credit to your salon account for a future product purchase. We do not refund for product purchases. A product credit may not be used on services.

Service Guarantee

Sometimes something happens and we need a tweak on a cut or a color and you need a redo on your service. Our only requirement is that you contact us within 2 weeks of your original service. Re-dos are scheduled just like a regular appointment at no charge to you. You will be scheduled with the stylist who performed the services to make the necessary adjustments. However, in the case that the original stylist has no time available, or if you feel the stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist.