With the updates given this week by the CDC we are updating our policies effective June 1, 2021.
Masks will be optional for CLIENTS. Per CDC recommendations unvaccinated people should still wear a mask indoors.
Masks for vaccinated SALON STAFF will not be required. Some staff may still choose to wear masks.
We respect that some clients may not be comfortable coming in without a mask. If you would prefer your stylist or aesthetician wear a mask during your visit we are happy to accommodate your request.
Temperatures will no longer be taken for staff members.
Plexi-glass will remain until further notice.
Cleaning of high touch areas will remain in hourly intervals.
Cleaning of shampoo bowls, chairs, and hood dryers will continue after each use.
Only water bottles will continue to be offered. Coffee bar will be reintroduced at a later date.
Thank you to our salon family, current and new, for your continued support.
Yours in beauty,
Suzy & Lauren
Cancelation & No Show Policy
Beginning January 1, 2021 these policies take effect.
Every appointment is reserved just for you! As a courtesy to Salon Surreal, our staff, and waiting clients, 24-hours notice is requested for any cancelations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. A credit card is required to be on file to reserve an appointment, but will not be charged unless the appointment is canceled within 24 hours of scheduled service.
The first cancelation with less than 24 hours notice, no worries . . . things happen. It’s on us! Any cancelation after that follows the No-Show policy below:
1st No Show, we are sad you missed your appointment. Since your stylist is unable to fill that spot we will charge you 50% of the services.
2nd No Show, we miss you! And our stylists have been waiting, 100% of the services will be due.
3rd No Show, we miss you still! However, we will be unable to reschedule you with any of our stylists, and 100% of the services will be due.
Appointments made within 24 hours are still applicable to our No Show policy and will incur a 50% charge for services booked if canceled.
If you are more than 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No Show” and your card will be charged accordingly for services scheduled.
All major credit cards accepted. A credit card is required to reserve an appointment, but will not be charged unless the appointment is canceled within 24 hours of scheduled services. Checks are not accepted.
These policies apply to Salon Surreal staff only. Independent Contractors within Salon Surreal may have their own policies. Please consult with the front desk or your stylist to confirm their policy.
Product Exchange Policy
We understand that sometimes we purchase a product that doesn’t work for us, and that is fine. If you bring it back within 30 days of purchase we can exchange it for another product. If you are not sure which product is right for you, then we are happen to apply the credit to your salon account for a future product purchase. We do not refund for product purchases. A product credit may not be used towards services.
Sometimes something happens and we need a tweak on a cut or a color and you need a redo on your service. Our only requirement is that you contact us within 2 weeks of your original service. Re-dos are scheduled just like a regular appointment at no charge to you. You will be scheduled with the stylist who performed the services to make the necessary adjustments. However, in the case that the original stylist has no time available, or if you feel the stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist.