Your safety and comfort is a top concern when you enter our company. Please feel free to inquire about procedures during your visit. Below are some of the steps we take to ensure the safety of our guests and team members.
Thank you to our salon family, current and new, for your continued support.
Yours in beauty,
Suzy & Lauren
Sometimes something happens and we need a tweak on a cut or a color and you need a redo on your service. Our only requirement is that you contact us within 2 weeks of your original service. Re-dos are scheduled just like a regular appointment at no charge to you. You will be scheduled with the stylist who performed the services to make the necessary adjustments. However, in the case that the original stylist has no time available, or if you feel the stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist. No refunds will be given.
Cancelation & No Show Policy
Every appointment is reserved just for you! As a courtesy to Salon Surreal, our staff, and waiting clients, 24-hours notice is requested for any cancelations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.
If you are more than 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No Show” and you may be unable to reserve another time slot.
These policies apply to Salon Surreal staff only. Independent Contractors within Salon Surreal may have their own policies. Please consult with the Guest Experience Team or your stylist to confirm their policy.
Product Exchange Policy
We understand that sometimes we purchase a product that doesn’t work for us, and that is fine. If you bring it back within 30 days of purchase we can exchange it for another product. If you are not sure which product is right for you, then we are happen to apply the credit to your salon account for a future product purchase. We do not refund for product purchases. A product credit may not be used towards services.